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PAYMENT POLICY:
Payment is expected within 24 hours of purchase. If special circumstances or delays are eminent, please message the shop or Dolly directly so something can be worked out.
PAYPAL is the currently the ONLY method of payment I accept. Not familiar with PayPal? Go to www.paypal.com
SHIPPING POLICY:
All items are sweetly & carefully wrapped and packaged individually to ensure it gets to you safely intact. Due to the high volume of orders, our processing time generally is 7-14 days, but we are working diligently to get them out as soon as possible. You will be sent and e-mail notification via USPS of when your order has been shipped.
Orders are filled and shipped according to the date they were received, so if you were first to make a purchase when the shop opened, you will be first to receive your package; if you were last to make your purchase before the shop closed, your package will be sent last. ** Please note, that all custom orders may take longer **
Shipping used is generally first class mail via USPS. Tracking is provided through the USPS e-mail that you will receive. Insurance is not available due to the fact that nail polish is considered hazardous materials.
** PLEASE MAKE SURE THAT YOUR PAYPAL ACCOUNT HAS YOUR CURRENT & FULL ADDRESS, I WILL NOT BE RESPONSIBLE FOR LOST PACKAGES, DUE TO INCORRECT ADDRESS'S **
** Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility should they incur. Please check with your country's customs office to determine what these additional costs will be prior to buying, thank you. **
COMBINING SHIPMENTS:
Due to the large amount of work involved, orders will NOT be combined. In the rare instance that 2 or more orders are made back to back, they possibly may be combined, but please keep in mind that this is not the norm, nor will there be any refund adjustments for
any combined shipments. Please keep this in mind at the time of purchase.
PLEASE be sure of your choices, as changes cannot be made once the order has been completed.
REFUND POLICY:
Refunds or exchanges are NOT accepted, however, If you have any issues and or questions, please contact the shop and we will do our best to make you a happy and satisfied customer. Dollish Polish is not responsible for any lost or damaged items after your package(s) have been sent through the post. Insurance is not available on any hazardous materials, but tracking will be provided to you for your package(s) If your items have been lost, please contact Dolly to discuss the next course of action to help you.
DAMAGED MERCHANDISE:
We do our very best to ensure that your order arrives not only in a timely manner, but also safely intact, but we also understand that accidents in travel sometimes do happen. If a polish or any other item has arrived to you damaged, we will be happy to replace it. All you need to do is send a brief explanation, along with a clear photo of the damaged merchandise to dollface22772@hotmail.com, and we'll take care of the rest.
CUSTOMIZED SHADE ORDERS ARE BACK!!!
GREAT NEWS! We are once again accepting order for customized shades!
Have a particular shade in mind that you just can't seem to find in
stores? Looking to match that perfect dress for an upcoming event? Then
you've come to the right place! Just send a direct message at any time
via Big Cartel or at dollface22772@hotmail.com, to discuss ideas and
make the perfect customized color just for you! Custom shades are only
available in FULL size only and are $11.00 each.
(Bulk orders available for discount, 20+ bottles)
PLEASE NOTE: Custom orders are to be paid prior to completion of polish
HERE'S HOW CUSTOMIZED POLISHES WORK:
- Email Dolly with your ideas for your customized polish. Make sure to add what color, type of finish, and if you'd like to have glitter. Mention any color combos that you may like, etc. Feel free to attach photos with the email to help.
- Come up with a name for your custom polish.
- Once you've discussed your ideas with Dolly and have come up with the perfect idea, you will be sent an invoice for your custom shade.
- Payment is expected within 24 hours of receiving invoice, unless another arrangement has been made with Dolly.
- Once payment is received, your custom polish will then be processed. and is typically completed and shipped within 7 days (unless another arrangement has been discussed with Dolly)
- When you polish is complete and ready to ship, you will receive and email notification that your custom polish is on the way, along with a photo of your new polish!
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Dollish Polish Nail Lacquers are for personal use only, and are not to be re-sold for retail purposes unless authorized by Dollish Polish, LLC. The Dollish Polish name, logo and all it's images contained there in, are protected by trademark & copyright laws, and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without the expressed prior permission of Dollish Polish LLC. Any said person in violation of these polices is subject to refusal of services as well as necessary legal action by Dollish Polish LLC.